Refund Policy

LED lamp warranty

HOMEI LED lamps come with a 12-month warranty.

For warranty assistance, email info@homeinail.com with your order number or proof of purchase and a description of the issue. Photos or a short video, where practical, can help us assess the problem. Please contact us before sending your lamp back so we can provide return instructions.

The warranty is additional to your rights under the Australian Consumer Law. Those rights are not limited by our 14-day return window or the 12-month warranty period.

Returns

Your consumer rights: The return eligibility conditions below do not exclude or restrict remedies available under the Australian Consumer Law for faulty, damaged or incorrectly supplied goods.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@homeinail.com. Please note that returns will need to be sent to the following address: 288A Rowe St Eastwood NSW 2122

Please contact us before returning an item. Once your return is approved, we will provide instructions on how and where to send your package.

Returns not caused by an issue on our part: You are responsible for arranging the return shipment and paying the return postage, including for change-of-mind returns.

Returns caused by an issue on our part: If your item is faulty, arrives damaged or we sent the wrong item, we will provide a prepaid return shipping label. Please contact us so we can assess the issue and arrange the return.

Items sent back without first requesting a return will not be accepted. This does not limit your rights under Australian Consumer Law.

You can always contact us for any return question at info@homeinail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at info@homeinail.com