Frequently Asked Questions
Practical help with HOMEI gel, cat-eye effects, Starter Kits and press-on nails — plus delivery, returns and lamp warranty information.
Gel Application & Troubleshooting
Why does my gel lift or peel off too soon?
Preparation and thin, even layers help your manicure last.
- Remove dirt and oil with a suitable nail cleanser or alcohol wipe, then let nails dry. Avoid touching the nail surface afterwards.
- Gently push back cuticles if needed; never cut or force them.
- Apply thin coats and lightly seal the free edge of each nail.
- Keep uncured gel off skin and cuticles. Remove any overflow before curing.
- Cure each layer using the time and compatible lamp specified for your product.
Wear varies with nail condition, application and daily activities.
Can I make my manicure last longer than 10 days?
Good preparation, thin coats and sealing the free edge can help improve wear, but more than 10 days is not guaranteed. Wear gloves for cleaning and avoid using your nails as tools.
For extra adhesion, you can consider HOMEI Long Keep Base Gel and follow its own application and removal instructions. An optional base can change how easily the gel peels off. Do not aggressively file or thin your natural nails to make the gel last longer.
Why is my cat-eye effect not bright or defined?
- Gently roll the bottle before use to mix the magnetic particles.
- Build colour with two thin coats if needed, curing each layer as directed.
- On the uncured magnetic coat, hold the magnet close without touching the gel. Adjust its angle and position until the highlight appears.
- Once you like the effect, cure promptly. Work on one nail at a time for better control.
The effect varies by shade, magnet position and lighting; adding a thick layer is not the solution.
Do I need a lamp, and how long should I cure?
Weekly Gel needs a compatible curing lamp; it does not air-dry like regular nail polish. Follow the instructions for your gel and lamp. With the HOMEI 25-second LED lamp, use the specified 25-second cycle for compatible HOMEI gel, applying thin layers and curing each layer separately.
LED does not mean UV-free. Do not assume every lamp or gel uses the same curing time.
Do I need a base coat or top coat?
HOMEI Weekly Gel is an all-in-one system, so a separate base or top coat is not required for its standard application. Optional base and top products have their own purposes and instructions. Check the product page before combining formulas.
How do I remove peelable Weekly Gel?
Gently lift an edge and peel slowly without pulling or scraping your natural nail. If it resists, stop and apply cuticle oil around the lifted edge before trying again gently. Never force removal.
If you used a separate base or another gel system, follow that product’s removal instructions. Contact us if you are unsure.
Why might gel come off sooner on a child’s nails?
Wear varies with nail size and condition, application and daily activities; early lifting does not identify one specific cause.
Before using gel on a child, check the product’s age guidance and contact us if suitability is unclear. Do not buff or thin a child’s nails, cut cuticles or add thicker layers to increase wear. Keep uncured gel away from skin and follow all product safety instructions.
How should I store my gel?
Keep the bottle tightly closed in a cool, dry place, away from direct sunlight, heat and the curing lamp. Wipe the bottle neck clean before closing and keep products out of children’s reach.
What if my nails or skin become irritated?
Stop using the product if redness, itching, swelling or discomfort occurs, and seek advice from a healthcare professional. Do not apply gel to irritated skin or damaged nails. If you have a known gel or acrylate allergy, seek professional advice before use. Always follow the product label and avoid skin contact with uncured gel.
Starter Kit & Press-On Nails
What is included in the Magnetic Gel Starter Kit?
Your kit includes one HOMEI compact LED lamp, one magnetic gel colour of your choice and one pink magnet stick. Choose one of the 20 available colours before adding the kit to your cart; the kit does not include all 20 colours.
How do I choose the right press-on nails?
Check the sizing guide and measurements on the individual product page, and measure your natural nails before ordering. Shape, length, sizing and included accessories can vary by design. If you cannot find the measurements or are between sizes, contact us before purchasing.
How do I apply and remove press-on nails?
Follow the instructions for your chosen nails and adhesive. Check the product listing to see whether glue or adhesive tabs are included. Start with clean, dry nails and choose a comfortable fit.
For removal, follow the adhesive’s instructions and never pull the nails off by force. Wear time and reusability depend on the product, adhesive, removal method and care.
Delivery, Returns & Warranty
Do you offer free shipping and international delivery?
We currently deliver within Australia. Australian orders of A$99 or more qualify for free shipping. Below A$99, Australia Post shipping rates are calculated at checkout for your address.
Review the shipping options and total shown at checkout before paying.
What is your return policy?
You can request a return within 14 days of receiving your order, subject to the eligibility requirements in our Returns Policy. Contact us before sending anything back.
For returns not caused by an issue on our part, including change-of-mind returns, you arrange the return shipment and pay the return postage.
If your item is faulty, arrives damaged or we sent the wrong item, we provide a prepaid return shipping label. Contact us with your order number and details so we can assess the issue and arrange the return.
Your rights under Australian Consumer Law are not limited by our change-of-mind return window.
How long does a refund take?
Once your return has been received, inspected and approved, we process the refund to your original payment method within 5 business days. Your bank or payment provider may take additional time to display it.
If more than 5 business days have passed since approval and you have not received a refund update, contact us. The 14-day return-request window and the 5-business-day refund processing period are separate.
Does the LED lamp have a warranty?
HOMEI LED lamps have a 12-month warranty. If your lamp develops a fault, contact us with your order number or proof of purchase and a description of the issue; a photo or short video can help us assess it.
The warranty is in addition to your rights under Australian Consumer Law and does not limit those rights to 12 months. See our Returns Policy for further details.
How can I get more help?
Email info@homeinail.com with your question. For an existing order, include your order number. For application help, tell us which gel, lamp and base or top coat you used.
Beautiful Nails, Made Simple
Create nails you love, at home and at your own pace. Explore peel-off gel, magnetic cat-eye colours and ready-to-wear press-ons — with easy-to-follow guides to help you get started.
New to gel? Start with the HOMEI Starter Kit, choose your favourite colour and make it your own.